FAQ

Plan on 2 to 4 weeks from the day you order. Our shoes are imported and ship to you from an overseas supplier, so the journey is genuinely long: the order has to be picked and dispatched abroad, clear customs, then travel through the domestic carrier network.

We would rather quote a window we can actually hit than a tempting one we cannot. Free United States shipping over $75.00, $6.00 flat under that.

Yes, if it has not been dispatched yet. Email us as soon as you can with your order number and what you want changed. Once the supplier has dispatched the parcel we cannot recall it, redirect it, or swap the size, and at that point the order stands.

Because dispatch can happen within a day of ordering, treat this as a short window rather than a guaranteed one.

Not yet. We currently ship within the United States only. If you enter an address outside it at checkout, the order cannot be completed.

Measure your foot from heel to longest toe in centimetres, at the end of the day when feet are widest, then read across our conversion table. The size guide walks through the measurement step by step and lists US, EU and UK conversions for every size we sell.

It is worth the five minutes. Fit is not a covered return reason, so the measurement is what protects you.

Yes, from 5.5 through 9.5. You do not need to round up to the next whole size. One gap to know about: there is no 10.5 in our range, so if you measure between a 10 and an 11, take the 11.

We have to be direct about this. Fit is not a covered return reason. If a pair arrives exactly as ordered and it is too big, too small or just not for you, the sale is final and we cannot take it back or swap it.

That is why we put real effort into the size guide. Measure first, and if you are between rows or unsure, ask us before you check out rather than after.

All sales are final, with one exception. We do not accept returns or exchanges for change of mind or fit. If a pair arrives damaged, faulty, or is not what you ordered, we will make it right.

In plain terms: change of mind and fit are not covered, and everything else is final. Our pairs travel from an overseas supplier, so a change of mind return has nowhere practical to go. The full terms live on the returns page.

Then it is on us and we will make it right. Contact us within 14 days of delivery with your order number, a short description of the problem, and clear photos: the fault itself, the full shoe, and the label or packaging.

Photos are not us being difficult. They are how we file the claim with the supplier, and they let us sort it out without you paying to ship anything back first.

No. We do not offer exchanges of any kind, including size swaps. If an item arrives damaged, faulty or incorrect, contact us and we will resolve that specific order rather than trading it for a different pair.

Checkout is handled by Shopify, and the payment methods available to you are shown on the checkout page itself. We would rather point you there than print a list here that could go out of date.

Yes. Your card details are entered into Shopify’s checkout, not into anything we built, and they are never passed to us. We never see or store your card number. What we receive is the order itself: what you bought, and where to send it.